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XMAS SALE STARTS NOW - UP TO 40% OFF SELECTED BIKES AND BOARDS!

Payment Policy

Payment Policy

Effective Date: 11/11/2023

Welcome to Electric Adventure Hub! We value your trust and are committed to ensuring a smooth and secure shopping experience. Please read our Payment Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: ACH payments (where applicable)
  • Buy Now, Pay Later: Shop or other

All payments must be made in U.S. Dollars (USD).

2. Payment Processing

  • Authorization: Upon placing an order, your payment method will be authorized, but the payment will not be captured until your order is confirmed and ready for shipment. If your payment is declined, your order will be automatically canceled, and you will be notified via email.
  • Processing Time: Payments are processed securely via [Shopify Payments]. We do not store your credit card information on our servers. Processing times may vary, but payments are typically processed immediately.

3. Order Confirmation

Upon successful payment, you will receive an order confirmation via email, which will include your order details and a payment receipt. Please ensure that your email address is correct at the time of checkout to receive this confirmation.

4. Payment Security

We are committed to protecting your payment information. We use Secure Socket Layer (SSL) technology to encrypt your payment details during transmission. In compliance with the Payment Card Industry Data Security Standard (PCI DSS), we do not store your credit card details on our servers.

5. Fraud Prevention

To protect against fraud, we reserve the right to:

  • Request additional verification or identification information before processing an order.
  • Cancel or refuse any order if fraud is suspected.

6. Refunds and Chargebacks

  • Refunds: Refunds will be processed in accordance with our Return and Refund Policy. Refunds are credited back to the original payment method. Processing times for refunds may vary depending on your payment provider.
  • Chargebacks: If you believe there is an error with your payment, please contact our customer service team immediately at info@electricadventurehub.com or (234) 231-0585. Chargebacks filed without prior communication may be contested, and the account may be subject to review, potentially leading to suspension or termination.

7. Sales Tax

  • Applicable Taxes: We are required by law to collect sales tax on orders shipped to certain states. The sales tax rate applied to your order will depend on the destination of the goods and will be calculated during checkout.
  • Tax Exemptions: If you are eligible for a tax exemption, please provide the necessary documentation before placing your order. Tax-exempt orders cannot be processed retroactively.

8. International Orders

  • Currency: All payments are processed in U.S. Dollars (USD). Any currency conversion fees are the responsibility of the customer.
  • Duties and Taxes: International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

9. Payment Disputes

If you have any questions or disputes regarding a payment, please contact our customer service team at info@electricadventurehub.com or (234) 231-0585. We will work with you to resolve any issues in accordance with this policy and applicable U.S. laws.

10. Changes to this Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.

11. Contact Information

For any questions regarding this Payment Policy, please contact us at:

This Payment Policy is designed to ensure transparency and protect both the customer and our business, Electric Adventure Hub. It is compliant with U.S. regulations, including those related to payment processing, consumer rights, and data security. By using our services, you agree to comply with this policy and any applicable laws and regulations.