TrikExplor

TrikExplor warrants all its new recumbent trikes against defects in materials and workmanship for a limited period.

Details                             

• Frame and Fork  10 Years
• Motor, controller & display   2 Years
• Battery 1 Year
• Components    1 Year

This warranty does NOT cover the following:

• Damage caused by wear and tear, corrosion or damage at the surface coating.
• Damage caused by inappropriate use, inadequate care and maintenance, falls, crashes, overloading through excess weight, incorrect assembly or modifications.
• Using the bicycle for commercial purposes, such as rental or leasing.

This warranty applies only to the original purchaser

• The warranty starts with the date of purchase (proof by the receipt ) of a new product.
• Warranty is only valid for original parts from TrikExplor. In case of warranty, we will replace or repair the damaged part with a part of our choice or a new part equal to the old one (warranty obligation). We do not cover any transport, labor or any secondary costs.
• In the event of any action that falls under warranty, the original warranty period will not be prolonged and no new warranty will be given.
• In case of damage, the buyer has to send the damaged parts to us so that we can check it if asked to do so by us.

We offer $799 standard shipping on our recumbent cycles and $299 on some of our recumbent trikes. The delivery time varies by the product types. All recumbent products are made to order and handcrafted by our top technicians, the current estimated time of delivery is between 30-60 days. Once the product is ready to ship, we will notify you by email with the tracking information provided. At this moment, we do not sell directly to nations in the EU economic districts, please contact our representatives before ordering the products if you are in these nations, we will work our best to find a solution for you to experience our cycles. Our team is devoted to offering the very best cycling experience as we deliver the most refined, accessible, fast, and comfortable ride for our clients. Thanks again for your interest, it's time to explore the world with TrikExplor!

Returns

We accept returns if the item is unopened and unused. All returns must be approved. Canceled orders, items refused at delivery, and unopened shipments are subject to a 15% re-stocking fee. The initial and return shipping costs are not included by the seller and will be deducted from the total refunded amount. Proof of unopened items will need to be verified by submitted at trikexplor@gmail.com. An email confirmation will be provided when the return is approved. A refund will be issued once the item is received and inspected. To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at trikexplor@gmail.com.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at trikexplor@gmail.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.