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EXPLORE ONE OF THE WIDEST RANGES OF ELECTRIC ADVENTURE VEHICLES IN THE WORLD
EXPLORE ONE OF THE WIDEST RANGES OF ELECTRIC ADVENTURE VEHICLES IN THE WORLD

Engwe Warranty coverage

Item Parts Gurantee Time Service
Basic parts
Frame 12 months Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed.
Front fork Components, Handlebars, Folding tubes, Saddle tubes 12 months Self-modification and collision damage are not Warranty.
Tire 1 months If the tire is punctured by a sharp object, the warranty will not be given if there is a problem with the tire due to insufficient tire pressure, passing through a speed bump, a pit, etc.
Only if there is a problem with the quality of the product received, it is within the scope of the warranty.
saddles, plastic parts,brakes, brakes rotors, brake pads, brake lines 3 months
There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed.
Bracket, Fenders, Rear racks, Pedals, Grips, Cranks, Chainrings, Front hubs, Rear hubs, Chains, Ringer Shifters, Rear derailleur, Rear derailleur protective cover, Flywheel, Shock absorber, Bell, Horn, Lifting Lug, Connecting Rod Piece 6 months
Electrics parts
Controllers, Chargers, Main/auxiliary cables, Display (LCD screen), Front and Rear brakes,
Accelerators, Brake Levels, Pedal assistance Sensors
12 months
Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered by warranty.
Headlights, Taillights 6 months
Motor parts
Motor 12 months Coil phase loss, burning, magnetic steel demagnetization, falling off, wheel shaft deformation and other quality problems cannot be repaired) The warranty will not be given if the wheel hub is deformed due to insufficient tire pressure, speed bumps, pits, etc.
Motor hall, Motor bearing 12 months Hall wire burnt out, abnormal noise or rupture of bearing.
Battery Battery box, Battery top cover, Battery bottom cover, Battery 12 months It can be replaced due to faults such as poor contact, power failure, no power storage, and capacity below 60%. (Note: The warranty period of the battery will not be recalculated, and the replaced battery will be calculated according to the remaining date of the warranty period) No warranty replacement service will be provided for water or man-made damage.