Engwe Warranty coverage

Item	Parts	Gurantee Time	Service
Basic parts	Frame	12 months	Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed.
	Front fork Components, Handlebars, Folding tubes, Saddle tubes	12 months	Self-modification and collision damage are not Warranty.
	Tire	1 months	If the tire is punctured by a sharp object, the warranty will not be given if there is a problem with the tire due to insufficient tire pressure, passing through a speed bump, a pit, etc. Only if there is a problem with the quality of the product received, it is within the scope of the warranty.
	saddles, plastic parts,brakes, brakes rotors, brake pads, brake lines	3 months	There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed.
	Bracket, Fenders, Rear racks, Pedals, Grips, Cranks, Chainrings, Front hubs, Rear hubs, Chains, Ringer Shifters, Rear derailleur, Rear derailleur protective cover, Flywheel, Shock absorber, Bell, Horn, Lifting Lug, Connecting Rod Piece	6 months
Electrics parts	Controllers, Chargers, Main/auxiliary cables, Display (LCD screen), Front and Rear brakes, Accelerators, Brake Levels, Pedal assistance Sensors	12 months	Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered by warranty.
Electrics parts	Headlights, Taillights	6 months
Motor parts	Motor	12 months	Coil phase loss, burning, magnetic steel demagnetization, falling off, wheel shaft deformation and other quality problems cannot be repaired) The warranty will not be given if the wheel hub is deformed due to insufficient tire pressure, speed bumps, pits, etc.
Motor parts	Motor hall, Motor bearing	12 months	Hall wire burnt out, abnormal noise or rupture of bearing.
Battery	Battery box, Battery top cover, Battery bottom cover, Battery	12 months	It can be replaced due to faults such as poor contact, power failure, no power storage, and capacity below 60%. (Note: The warranty period of the battery will not be recalculated, and the replaced battery will be calculated according to the remaining date of the warranty period) No warranty replacement service will be provided for water or man-made damage.