Engwe Refund Terms |
Quality issues | Accept full refund & partial refund with pernission fron Engwe |
Receive wrong goods | FREE to exchange or full refund | |
Damaged or missing accessories | Free to send accessories or accept a partial refund | |
The package cannot be delivered or missing | Accept free resend or full refund | |
The customer cancels the order before the package is shipped | 5% of the total amount will be deducted as a processing fee | |
The customer cancels the order after the package is shipped | Customers need to pay $300 shipping fee charge per bike(Deduct $300 when making refund) | |
About refund difference price |
1. Partial refund of the difference price within 7 days 2. Not acceptable (can send free gift) over 7 days Note: Engwe has the right to organize any event promotion |
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Change delivery address | Address can' t be changed after the bike shipped out | |
Customers refuse to accept the package | $300 shipping fee or the customer needs to pay an extra $300 for resend | |
Quality Issues Refund |
1. Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance Must take a video or picture to show the issue of the bike before getting repaired. |
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Non-quality Issues Refund | 1. Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance Must take a video or picture to show the issue of the bike before getting repaired. | |
Quality Issues Reimbursement | If you believe your is defective and was purchased within 1 year from our authorised dealer, please contact us at service@engve-bikes.con, and provide photos or videos that containing the actual defects as there be a simple fix for your problem. Engwe support team could provide you with technical solutions. If the issues still can not be resolved, we would recommend you bring theitem to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) the amount of reinbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Engwe reserves the right to determine between defective products and normal wear and tear. |
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