ENGWE Refund

Engwe Refund Terms	Quality issues	Accept full refund & partial refund with pernission fron Engwe
	Receive wrong goods	FREE to exchange or full refund
	Damaged or missing accessories	Free to send accessories or accept a partial refund
	The package cannot be delivered or missing	Accept free resend or full refund
	The customer cancels the order before the package is shipped	5% of the total amount will be deducted as a processing fee
	The customer cancels the order after the package is shipped	Customers need to pay $300 shipping fee charge per bike(Deduct $300 when making refund)
	About refund difference price	1. Partial refund of the difference price within 7 days 2. Not acceptable (can send free gift) over 7 days Note: Engwe has the right to organize any event promotion
	Change delivery address	Address can' t be changed after the bike shipped out
	Customers refuse to accept the package	$300 shipping fee or the customer needs to pay an extra $300 for resend
	Quality Issues Refund	1. Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance Must take a video or picture to show the issue of the bike before getting repaired.
	Non-quality Issues Refund	1. Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance Must take a video or picture to show the issue of the bike before getting repaired.
	Quality Issues Reimbursement	If you believe your is defective and was purchased within 1 year from our authorised dealer, please contact us at service@engve-bikes.con, and provide photos or videos that containing the actual defects as there be a simple fix for your problem. Engwe support team could provide you with technical solutions. If the issues still can not be resolved, we would recommend you bring theitem to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) the amount of reinbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Engwe reserves the right to determine between defective products and normal wear and tear.